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Diogel a Saff Cymru / Safe and Sound Wales
Get Support - Local and National Support

Get Support

Where do I go from here?

If you are worried about your child or something does not feel right, it can be hard to know what to do next. You might be feeling unsure, overwhelmed, or questioning whether you are reading the situation correctly. These feelings are understandable, and you do not have to work this out on your own.

This page brings together support to help you understand what might be going on, talk to your child, and find the right help for your situation.

Start here

If you are not sure what you need yet:

If you need support now:

If you are worried about a specific issue:

Key helplines and services available across Wales and the UK

These are the most important national services for parents, carers, and young people. If you are unsure where to start, any of these organisations can help you understand your situation and point you in the right direction.

If anyone is in immediate danger, call 999.

For parents and carers in Wales

Live Fear Free Helpline (Wales)

The first point of contact for anyone in Wales affected by domestic abuse, sexual violence, or VAWDASV. Free, 24 hours a day, 7 days a week.

NSPCC Helpline

For parents and carers worried about a child. Advice and guidance on a wide range of concerns.

YoungMinds Parents Helpline

Free support for parents worried about their child’s mental health or emotional wellbeing.

Respect Phoneline

Confidential support for those worried about their own controlling or harmful behaviour, or a family member’s.

Parenting Give It Time

Practical tips and advice for parenting challenges based on age

Teulu Cymru 

Practical support and advise for families in Wales

www.gov.wales/teulu-cymru

Meic Cymru

Confidential helpline, webchat, and text support for children and young people in Wales.

For young people

Childline

Free, confidential support for children and young people up to age 19. Call, chat online, or email without giving your name.

Meic Cymru

Confidential helpline, webchat, and text support for children and young people in Wales.

The Mix

Support for young people aged 13-25 on any issue.

Kooth

Free online mental health and emotional wellbeing support for young people.

For everyone

Samaritans

Free, 24-hour support for anyone struggling to cope.

Shout

Free, confidential, 24/7 text support for anyone in crisis.

NHS 111 Wales

Health advice and mental health support.

Specialist national services

BAWSO

National VAWDASV support for Black, Asian, and minority ethnic communities across Wales. 24-hour helpline.

Galop

Support for LGBTQ+ survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse.

New Pathways

Specialist sexual violence support service covering Mid, West and South Wales.

Amethyst

Specialist sexual violence support service covering North Wales.

Rape and Sexual Abuse Centre (RASAC)

Specialist support and therapy covering North Wales. For any kind of sexual abuse or violence, recently or in the past.

Stop It Now

Free, confidential helpline for those worried about a child’s sexual behaviour or their own thoughts. You do not need to give names or identifying details.

Karma Nirvana

Specialist support for those affected by honour-based abuse and forced marriage. National Honour Based Abuse Helpline.

Forced Marriage Unit

Government support for those affected by or at risk of forced marriage.

CEOP — Child Exploitation and Online Protection

Report concerns about online sexual exploitation or abuse of a young person.

Find local services in your area, including children’s services safeguarding contacts, police, and local specialist organisations.

Find local support near you

Not sure how to start a difficult conversation? Our Tools for Talking page has practical guides, conversation starters, and frameworks to help you talk to your child about the topics covered on this site.

Explore Tools for Talking

Support by Issue

Find help for what you’re facing

If you are dealing with a specific issue, speaking to an organisation that understands exactly what you are going through can make a real difference. Below you will find specialist support organised by topic, matching the five sections of the I’m Worried Now area of this site.

The topics covered are:

Support with anger, misogyny, harmful sexual behaviour, and pornography

This section covers support related to the topics on our Harmful Attitudes and Behaviours pages, including managing anger, misogynistic attitudes, harmful sexual behaviour, and pornography.

If anyone is in immediate danger, call 999.

Managing Anger and Child to Parent Violence

Capa First Response

Support for families including free advice sessions and online parent drop-ins. Practical resources on safety planning and staying calm.

PEGS – Parental Education Growth Support

Safe spaces for parents to talk, with self-referral available.

YoungMinds – Anger: A Guide for Parents

Advice and a parents helpline for talking things through.

NSPCC – Anger in children

Practical guidance by age group.

Read more on the I’m Worried Now — Managing Anger and Child to Parent Violence pages.

Misogyny and Harmful Gender Attitudes

Internet Matters – Misogyny

Guidance for parents and carers on misogyny and online hate.

The Children’s Society – Protecting young people from misogyny

Guide to help protect children from misogyny and the manosphere.

Same Side – UN Women UK

Resources for parents and carers talking to boys and young men about gender equality and respectful relationships.

Beyond Equality – parents toolkit

Practical guidance for talking to boys and young men about harmful online influences.

Read more on the I’m Worried Now — Misogyny page.

Harmful Sexual Behaviour

Stop It Now

Free, confidential helpline for parents worried about a child’s sexual behaviour. You do not need to give names or identifying details.

NSPCC – Sexual development and behaviour in children

Guidance on what is typically expected at different ages, and when to be concerned.

Shore Space

For young people worried about their own or another young person’s behaviour. Anonymous online chat and email.

Lucy Faithfull Foundation – Understanding sexual behaviour in young people

Traffic light tool to help identify when sexual behaviours move from typical development to concerning.

Read more on the I’m Worried Now — Harmful Sexual Behaviour page.

Pornography

Childnet – Online pornography: guidance for parents

Practical advice and conversation starters.

Internet Matters – Online pornography

Guidance on keeping children safe from online pornography.

Beacon House – Online Pornography webinar

Clinical psychologist Dr Felicity Williams on online pornography and its impact on young people, with practical strategies for parents.

Brook – Pornography

Information for young people on pornography and healthy relationships.

Read more on the I’m Worried Now — Pornography page.

Support with domestic abuse, coercive control, sibling abuse, sexual abuse, and honour-based violence

This section covers support related to the topics on our Family Violence pages.

If anyone is in immediate danger, call 999.

Domestic Abuse and Coercive Control

Live Fear Free Helpline (Wales)

Free, 24 hours a day, 7 days a week.

National Domestic Abuse Helpline

Free, 24 hours a day, 7 days a week.

Respect Phoneline

Confidential support for those worried about their own controlling or harmful behaviour.

Rights of Women

Free legal advice line for women on family law matters including contact arrangements and coercive control.

Women’s Aid — Coercive control

What it is and how to get support.

This Is Not Ok (Welsh Government)

Information on coercive control including guidance for parents worried about a young person’s relationship.

Read more on the I’m Worried Now — Domestic Abuse and Coercive Control pages.

Sibling Abuse

NSPCC — Sibling abuse

What it is and how to get help.

Family Lives — Sibling bullying and abuse

Guidance for parents.

We Stand (Wales)

Specialist support for families affected by child sexual abuse, including sibling abuse.

Stop It Now

If the behaviour involves sexual harm between siblings.

Read more on the I’m Worried Now — Sibling Abuse page.

Sexual Abuse

We Stand (Wales)

Specialist support for families affected by child sexual abuse in Wales.

Stop It Now

Confidential advice for families. You do not need to give names or identifying details.

NSPCC — Child sexual abuse

Information and support for families.

NSPCC PANTS — the Underwear Rule

Resources to explore body safety with younger children.

Read more on the I’m Worried Now — Sexual Abuse page.

Honour-Based Violence and Forced Marriage

Karma Nirvana

Specialist support for those affected by honour-based abuse and forced marriage. National helpline Monday to Friday 9am to 5pm.

Forced Marriage Unit

Government support for those affected by or at risk of forced marriage.

Welsh Women’s Aid – Honour-based violence

Information and support.

Read more on the I’m Worried Now — Honour-Based Violence page.

Support with online influences, grooming, intimate images, and sextortion

This section covers support related to the topics on our Online Safety pages.

If anyone is in immediate danger, call 999.

Online Influences – including looksmaxing and incel culture

Internet Matters

Tools and information on children’s online safety including harmful influences.

CEOP Education – guidance for parents

Guidance and resources from the Child Exploitation and Online Protection team.

Beyond Equality – parents toolkit

Talking to boys and young men about negative online influences including harmful masculinity content.

YoungMinds – body image and social media

For parents concerned about body image and online pressure including looksmaxing content.

Hwb – In the Know (Welsh Government)

Guides for parents on the most popular social media and gaming apps young people use.

The N.O.I.S.E. check

A conversation tool designed to help young men and boys think critically about the online content they’re consuming.

Read more on the I’m Worried Now — Online Influences page, including guidance on looksmaxing and incel culture.

Grooming

NSPCC – Grooming

Signs, how it works, and what to do.

CEOP – report a concern

Report a concern about online grooming or sexual exploitation.

Internet Matters – Online grooming

Guidance for parents on recognising and responding to grooming.

Read more on the I’m Worried Now — Grooming page.

Intimate Images

Childline – Report Remove

Free tool for under 18s to report and request removal of intimate images from the internet. Can be used by a young person or a parent on their behalf.

Internet Watch Foundation

Removes intimate images from the internet.

NSPCC – Nude images and sexting

Guidance for parents.

Internet Matters – Sexting and image sharing

Practical guidance for parents on image sharing and what to do.

Stop It Now

If you are concerned your child has shared images of another young person.

Read more on the I’m Worried Now — Intimate Images page.

Sextortion

Internet Watch Foundation – Sextortion

Advice for parents of children who are being sexually extorted.

CEOP – report a concern

Report concerns about online exploitation.

Childline – Report Remove

If images have been shared, this tool can help get them removed.

Read more on the I’m Worried Now — Sextortion page.

Support with consent, gender-based violence, coercive control, teenage relationship abuse, and sexual exploitation

This section covers support related to the topics on our Relationships and Dating pages.

If anyone is in immediate danger, call 999.

Consent and Healthy Relationships

NSPCC – Healthy relationships

Age-appropriate guidance on consent and relationships for parents.

Brook – Consent

Information and resources for young people and parents.

Tender

Arts-based organisation working with young people on healthy relationships and gender-based violence prevention.

Read more on the I’m Worried Now — Consent page.

Gender-Based Violence

Live Fear Free (Wales)

24 hours, 7 days a week.

This Is Not Ok (Welsh Government)

Information and resources on gender-based violence including support for young people.

Sound campaign (Welsh Government)

Resources and messaging around healthy relationships and gender-based violence prevention.

Same Side – UN Women UK

Campaign to help people talk about gender-based violence and harmful influences.

Read more on the I’m Worried Now — Gender-Based Violence page.

Coercive Control and Teenage Relationship Abuse

Women’s Aid – Teenage relationship abuse

Guidance and resources for parents worried about a young person’s relationship.

www.womensaid.org.uk/information-support/what-is-domestic-abuse/teenagerelationshipabuse/

This Is Not Ok – Worried about a young person?

Advice for parents and carers.

Respect Phoneline

For those worried about controlling behaviour.

Read more on the I’m Worried Now — Coercive Control and Teenage Relationship Abuse pages.

Sexual Exploitation

NSPCC – Child sexual exploitation

Signs, support, and what to do.

CEOP – report a concern

Report concerns about online sexual exploitation.

Barnardo’s – Child sexual exploitation

Information and support for families.

Read more on the I’m Worried Now — Sexual Exploitation page.

Support with mental health, neurodiversity, learning disabilities, and trauma

This section covers support related to the topics on our Complex Needs pages.

If anyone is in immediate danger, call 999.

Mental Health and Self-Harm

YoungMinds Parents Helpline

Free support for parents worried about their child’s mental health.

SIFT – Self-Injury Support

Trauma-informed self-harm support charity offering compassionate support for young people and those who care for them.

Action for Children – Parent Talk

Guidance for parents on talking to children about self-harm.

Kooth

Free online mental health and emotional wellbeing support for young people.

CAMHS – Child and Adolescent Mental Health Services

Referral via GP, school, or social care. Call NHS 111 for guidance.

Read more on the I’m Worried Now — Mental Health page.

Neurodiversity

National Neurodivergence Team (Wales)

Free bilingual resources for neurodivergent people, parents, carers, and professionals across Wales.

SNAP Cymru

Free, independent information, advice, and support for families of children with additional learning needs in Wales.

The Behaviour Support Hub

Supports parents and carers of neurodivergent children through skills development and peer support.

National Autistic Society – behaviour guidance

Practical guidance for families.

ADHD UK

Resources and community for families of young people with ADHD.

Read more on the I’m Worried Now — Neurodiversity page.

Learning Disabilities

Mencap Cymru

Support for families across Wales, including advice on behaviour, communication, and accessing services.

Challenging Behaviour Foundation

Charity focused on children and young people with learning disabilities whose behaviour may be described as challenging.

Read more on the I’m Worried Now — Learning Disabilities page.

Adverse Childhood Experiences and Trauma

ACE Hub Wales

Supports Welsh society in tackling, preventing, and mitigating Adverse Childhood Experiences.

Stori Cymru

Specialist support for families affected by adversity, trauma, and ACEs across Wales.

Barnardo’s Taith Service (Wales)

Supports young people displaying harmful or sexually harmful behaviours. Referral via social services, education, or youth justice.

Read more on the I’m Worried Now — ACEs and Trauma page.